CottonwoodAnimal

Frequently Asked Questions

POISON CONTROL NUMBER’S

Pet Poison HELPLINE - 800-213-6680

National Pesticide Information Center - 800-858-7378

E-mail - npic@ace.orst.edu

Utah Poison Control - 801-581-2151

ASPCA National Poison Control Center - 888-426-4435 (there is a 50$ fee)

Questions

Can I feed my dog bones (pork chop bones, steak bones, chicken bones)?
We don’t recommend giving you pet any kind of bone. Bones can cause many problems, such as intestinal obstruction, bacterial infection or broken teeth. Instead, when used correctly, rawhides, Nylabones .... Read More
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What do I do if I need help after hours or on Sunday?
Call or come in. Our Pet Emergency Room, located at our hospital, is available for emergency care. Phone: 801-278-0505 Read More
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Do you have someone there all night to watch the animals?
Yes. We have a doctor and trained technicians on site 24 hours a day, 7 days a week Read More
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How long do dogs/cats live?
Cats often live into their late teens. The life span of dogs varies greatly based a lot on the breed. Giant breeds have the shortest life span -- often less than 10 years. Large breed (Labs, Retrievers, .... Read More
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Can we bring his/her bed and toys?
We discourage bringing bedding and toys. We are unable to guarantee their return. Read More
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My dog is scooting on his behind. Does that mean that he has worms?
There are a number of possibilities that cause dogs to scoot. They can be internal or external and either a mild problem or possibly life threatening. If your dog is scooting, the best thing for you .... Read More
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What are your office hours?
Monday through Friday 8:00 a.m .to 7:00 p.m. for appointments. Saturday 9:00 a.m. to 5:00 p.m. Read More
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Do you walk the animals while in the hospital?
Yes, the dogs are walked four times a day Read More
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What do you feed the animals while in the hospital?
We feed Science Diet Maintenance for healthier pets and A/D or I/D for more critical cases. Read More
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Does the doctor make house calls?
We are pleased to offer home visits and we do them routinely. Read More
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Can I visit my pet while it is in the hospital?
Yes, you may visit your pet while hospitalized. However, we may have to ask you to wait due to circumstances in the treatment area. Read More
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What shampoo do you recommend?
We recommend a hypoallergenic animal shampoo. Please don’t use people shampoo--the ph is wrong and can dry out or irritate your pet’s skin. Also, some ingredients may not be safe for your pet. Read More
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I think my dog has worms. What should I do?
A stool sample is required to diagnose internal parasites. Please make an appointment and we will obtain a stool sample and test for worms. Read More
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Can I drop my pet off in the morning and pick up after work?
Yes. We ask that you make our staff aware of your plans. Please allow a few minutes to fill out questions about your visit as well as give a current address and phone number. Make sure you leave a .... Read More
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What do you do about stinky ears?
Ear odor or discharge can be signs of potentially serious medical problems. Please schedule an exam right away. Read More
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What can I do about my dog/cat's bad breath?
Mouth odor is usually a sign of dental disease that requires treatment. We can help you with treatments and demonstrate preventive care. Please make an appointment. Read More
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Do you have to use anesthesia to clean teeth?
Yes, it is not possible to clean teeth appropriately without anesthesia. A complete dental requires cleaning teeth both above and below the gum line, probing to document any pockets that may be present, .... Read More
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My dog ate poison. What should I do?
Please call or come in immediately. If possible, bring the box or a label, so appropriate treatment can be started as soon as possible. Read More
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What is the earliest/latest I can bring in my pet?
Our normal drop off time is 8:00 a.m. however, if you need to drop your pet off earlier, we are available at 7:00 a.m. Arrangements must be made for early drop off. We are open until 7:00 pm with .... Read More
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How often do you feed/water/walk the animals?
The animals are fed, watered and walked four times daily. Read More
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What are heartworms?
Heartworms are blood parasites that are transmitted by mosquitoes. The resulting infection can cause serious illness and possibly death. We are able to easily test for heartworms with a simple blood .... Read More
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How can I stop my dog from eating its own feces?
This is a fairly common problem with puppies but is also seen in older dogs. Picking up the stool immediately is one of the best ways to break the habit. There is also a food additive (msg) that may help. .... Read More
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Are there heartworms in this area?
Yes, we do have a low incidence of heartworms in Utah. Unfortunately, it is much like Russian roulette. We never know which mosquito is the infected one. Preventing the disease simply requires a monthly .... Read More
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My dog has diarrhea, vomiting, stopped eating, etc. What should I do?
These signs indicate a potentially serious problem. Your pet needs to be seen right away! Read More
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My cat has just decided he/she does not want to use the litter box. What can I do?
This can be a very difficult problem to solve but the very best place to start is to rule out any disease that may be present. Urinary tract disease is the most common reason for inappropriate urination. .... Read More
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Can I get ringworm from my cat?
Yes, if you think you have symptoms or have been exposed please contact your doctor for treatment. We can talk to you about your cat’s treatment. Read More
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Is there a test for heartworms?
The test is a simple blood test performed right in the hospital. Read More
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What is Hip Dysplasia?
Hip dysplasia is a disorder that has many components. Genetics play a major part but environmental factors, such as feeding and early exercise, can also contribute to the problem. Dysplasia usually results .... Read More
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Can my children or I get worms from my dog/cat?
Yes, there are diseases that can be transmitted from companion animals to people. They are called zoonotic diseases. For more information you can call your veterinarian or email www.petsandparasites.org. Read More
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Can I get mange from my dog?
Yes, Sarcoptic mange can be transferred from pet to people. Demodectic mange, cannot be transferred. If you think you have been exposed, please see your doctor. Read More
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I am pregnant and I have a cat. What is toxoplasmosis?
Toxoplasmosis is an infectious agent that can be found in cat feces and meat (especially lamb). It can cause serious problems during pregnancy. Pregnant women should avoid all contact with litter boxes .... Read More
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I have seen something that looks like rice in my dog's stool. What is it?
What you saw may be larvae from internal parasites or a maggot from flies after the stool was on the ground. Please call for an appointment to bring your pet in for an exam. If possible bring a stool .... Read More
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My dogs are fighting and I can't stop them. What can I do?
Be careful! When dogs are fighting they don’t take time to determine what or whom they are chomping on. In an attempt to break up the fight, you can spray them with water. There is usually a reason .... Read More
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My dog is scratching. What should I do?
The number of things that cause dogs to itch is too long to list but some of them are contagious to other dogs and people. Allergies, mites, skin infections, and food allergies are common. We suggest .... Read More
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My cat has ear mites. How frequently must it be treated and for how long?
Ear mites are a fairly common problem in cats but the mites need to be identified prior to treatment to make sure yeast or bacteria are not involved. It is treated with medication applied directly to .... Read More
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How are feline leukemia and other viruses transmitted?
Feline leukemia (FELV) and feline immunodeficiency virus (FIV) are two diseases that can be passed from cat to cat. FELV can be transmitted through cat to cat grooming, food and water bowls and from .... Read More
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How do I get rid of fleas?
Fleas are not normally seen in the Rocky Mountain area. The environment does not support them well but occasionally they are brought in by traveling pets. Treatment of both the pet and the environment .... Read More
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